Helpful customer information

Find clear answers to common questions about ordering online, bespoke furniture sizes, collections from our Littleport store, and our returns policy. We are always here to help you furnish your home with confidence.

Frequently asked questions

Whether you are purchasing unique gifts, selecting from our core furniture ranges, or commissioning a custom piece made to your exact dimensions, here is everything you need to know before and after placing your order.

How does store collection work for online orders?
In-stock items and gifts can be collected straight away during our normal opening hours. For bespoke pieces, we will provide a clear timescale once your order is confirmed. When you arrive to collect, please bring your online customer order confirmation email. We offer plenty of convenient parking right outside our shop in Littleport, and our team is always on hand to help load heavy items into your vehicle.

Can you make custom furniture or adapt a design?
Yes, we can. If you see a piece you love, we can often craft it to suit your specific requirements. Simply speak to us about your preferred design, materials, and finish, and we will guide you through the available bespoke options.

Can I have a piece of furniture made in a different size?
Yes, bespoke sizing is one of our specialities. If you need a specific table, cabinet, or shelving unit tailored to fit your room perfectly, we can provide exact measurements and build the item to your required dimensions.

When will my furniture be ready to deliver or collect?
Items currently in stock are available immediately for store collection during shop opening hours. For bespoke and made-to-order furniture, we will give you an estimated completion timescale at the time of placing your order and keep you updated as it nears completion.

Does your furniture arrive fully assembled?
Detailed dimensions are available for every item. Depending on the design, pieces are either supplied fully assembled or prepared for simple assembly at home. If you have any access restrictions at home or need specific dimensions prior to purchase, just let us know.

Is help available to load heavy furniture into my vehicle?
Yes, help is always readily available. Our friendly team will happily assist you in lifting and safely loading heavy furniture into your car or van upon collection from our store.

What is your returns policy for in-stock items?
If you change your mind about an in-stock furniture piece or gift, you are welcome to return it to us. We will issue a refund minus any associated delivery costs, provided the item is returned in its original condition.

Can I return or cancel bespoke furniture orders?
Because bespoke items are individually made to order based on each customer's specific designs and custom measurements, we can only issue a refund if there is a genuine manufacturing fault with the piece.

Still have questions about your home?

Visit Interiors of Ely in Littleport to explore our furniture collections, discuss custom dimensions with our team, or arrange your next store collection.